Frequently Asked Questions
Please see our Website Terms and Conditions of Use
What if my postcode is outside primary delivery areas?
Place your order and choose Manual Payment at Checkout. One of our staff will contact you with an updated price (we will pass on any additional shipping or product costs) and payment can be taken over the phone.
To process payments securely we use eWAY. eWAY is an Australian owned and operated, highly secure, third-party, payment service using end-to-end encryption.
What is your average lead time for deliveries?
For delivery of roll-formed and courier items, please allow indicated working days from date of payment receipt.
For most metro and regional areas allow 2-4 days.
For rural areas allow 2-6 days.
For remote areas, freight-forwarded products or products on backorder please leave up to 10 days for delivery.
Lead times may vary depending on season, time of day order is placed, and when your payment is cleared by our system. Some items require freight-forwarding which adds to lead time. We’ll let you know where this applies.
Check your measurements
Please double-check your measurements before ordering. We cannot offer refunds for incorrectly ordered items.
Items missing, damaged, or incorrectly made?
From time to time, we make a mistake. If we do, please pack and store items with your packing slip in their delivery box and in unmarked condition so that we can recover the items (via courier or special pick up) and process your return. In the mean time, we will offer you the following options:
- Missing items shipped to your door via Express Post or expedited delivery.
- Store credit on items. To be issued once items are recovered or our records show that they were omitted by the manufacturer.
If the Manual Payment is selected when your order is placed, one of our staff will call you to take payment over the phone once we have verified your order. This normally takes 1-2 days. You will need to provide your credit card details, so please have them on-hand. To process payments securely we use eWAY. eWAY is an Australian owned and operated, highly secure, third-party, payment service using end-to-end encryption.
If you wish to order custom flashing, please feel free to fill out a contact form and we’ll be in touch via email. Custom flashing can be quoted on application and added to the final invoice once approved.
We are unable to offer specialised installation advice due to our inability to conduct a site visit. If you require specialist advice, we can put you in touch with one of our fulfilment stores.
Please observe safe practices and the relevant laws in your area.